Shipping, shipping costs and returns
Here you can find information about shipping, shipping costs and handling:
(You can also read the current terms and conditions again)
Your order will be fulfilled by a shipping service provider selected by us. The shipping rate depends on the order value and / or weight and the shipping destination.
Please note: For deliveries outside the EU, import taxes or customs duties may be collected by the country of destination will be paid by the recipient. These are based on the import regulations of the destination country. For more information, please contact the responsible customs office before you submit your order.
The average delivery times in Germany are 3 working days after receipt of payment. Within the EU 3-5 working days and outside the EU 5-10 working days. However sometimes unforeseen circumstances lead to a delay in your shipping, but of course we try everything possible to get your order to you as soon as possible!
For products that are produced on request or are produced according to customer requirements, shipping is 8-12 working days. In this case, however, this is stated on the product page.
Sometimes orders may be shipped from different warehouses. Then you will receive several deliveries. For example, some designers we work with ship straight from their studio.
Current shipping prices can be found below:
(1) Within Germany
Shipping costs are calculated by weight and size of your order.
The final shipping costs will be calculated to you after you have put in your shipping address during the checkout process. and before completing your purchase.
Standard letter: € 0.70
Standard Shipping Large Letter: € 1.80
Standard Shipping 3: € 2.99
Standard Shipping 4: € 3.50
Package (e.g. bicycle helmet): € 6.99
Very large package: € 9.50
(2) All other countries / regions
Standard Int. 1: € 3.60
Package: € 12.00
Very large package: € 19.90
Notes for Switzerland: Unfortunately we are not able to deliver to Switzerland ourselves. But through our partners from Meineinkauf.ch you can easily purchase our products safely from us. Learn more: Meineinkauf.ch!
Packaging: We try to avoid unnecessary packaging material as much as possible and try to avoid any additional product packaging for most of our products - especially plastic. However, because we want to ensure that the goods arrive at their destination clean and intact, we sometimes are required to wrap the products in additional packaging.
Return: Do you want to send something back? No problem. Please send your return to our warehouse, stating your order number:
Allthatiwant UTE Mohr, Lindenstrasse 5, 53343 Wachtberg, Germany.
Upon receipt of the return, you will be notified automatically and the purchase amount will be reimbursed by the previously used payment method within approx. 3-5 working days.
Please note that for organizational and insurance reasons we cannot receive any "privately" returned items.
Unfortunately, for technical reasons, we cannot offer an exchange. All you have to do is place a new order in the appropriate size. The return costs when exercising the right of withdrawal are paid by you, the consumer, regardless of the value of the goods.